If you can't find an item, please contact our customer support via the contact page or live-chat to check for availability, and don't forget to subscribe to our newsletter to never miss an update on new stock or tips to help you elevate your archery and outdoor adventures. Thank you for choosing Crossbow Shop Canada as your number one supplier of crossbow gear and accesories!

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Privacy Policy

Privacy Policy for Crossbow Shop Canada

At Crossbow Shop Canada, we’re committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather from you when you visit our website, make purchases, or interact with us online.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

  • Personal Information You Provide Directly:
    • Contact Information: Your name, email address, postal address, and phone number.
    • Account Information: Your username, password (encrypted), and purchase history.
    • Payment Information: Billing address and payment card details (processed securely by our third-party payment processor; we don’t store full card numbers directly).
    • Communications: Records of your interactions with us, such as customer service inquiries, feedback, or survey responses.
  • Information Collected Automatically:
    • Device and Usage Information: Your IP address, browser type, operating system, pages viewed, time spent on pages, referral source, and navigation paths on our website.
    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 for more details).
  • Information from Third Parties:
    • We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and analytics providers, consistent with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and fulfill your orders, including processing payments, shipping products, and providing order confirmations.
  • Account Management: To create, maintain, and manage your account with Crossbow Shop Canada.
  • Customer Service: To respond to your inquiries, provide support, and resolve issues.
  • Website Improvement: To understand how you use our website, personalize your experience, and improve our website’s functionality and content.
  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers (if you’ve opted in). You can opt out at any time.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Analytics: To perform data analysis and research to improve our products, services, and business operations.

3. How We Disclose Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as:
    • Shipping Carriers: Such as Canada Post, FedEx, UPS, Express Priority Mail Logistics and DHL.
    • Analytics Providers: Such as Google Analytics.
  • Legal Requirements: When required by law, court order, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyze site usage, and support our marketing efforts.

  • What are Cookies? Cookies are small text files placed on your device when you visit a website.
  • How We Use Cookies:
    • Strictly Necessary Cookies: Essential for the website to function (e.g., keeping you logged in, managing your shopping cart).
    • Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
    • Functionality Cookies: Used to recognize you when you return to our website and personalize content for you.
    • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We’ll use this information to make our website and the advertising displayed on it more relevant to your interests.
  • Your Choices: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmission on our website.
  • Access Controls: Restricting access to personal information to authorized employees and service providers.
  • Regular Audits: Periodically reviewing our security practices.
  • Secure Payment Processing: Using PCI-DSS compliant third-party payment gateways.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. International Data Transfers

As Crossbow Shop Canada delivers worldwide and utilizes global service providers, your personal information may be transferred to, stored in, and processed in countries outside of Canada, including the United States or the European Economic Area (EEA), where data protection laws may differ from those in your jurisdiction.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities where required.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.1
  • Right to Erasure (“Right to be Forgotten”): In certain circumstances, you may request that we delete your personal information.2
  • Right to Restrict Processing: You may request that we limit the 3way we use your personal information.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal information in certain situations, including for direct marketing.
  • Right to Withdraw Consent: If we’re relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 11. We may require specific information from you to help us confirm your identity and process your request.

8. Third-Party Links

Our website may contain links to third-party websites that aren’t operated by us. This Privacy Policy doesn’t apply to such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website isn’t intended for individuals under the age of 18. We don’t knowingly collect personal information from children without parental consent. If we become aware that we’ve collected personal information from a child without appropriate consent, we’ll take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We’ll post the updated Privacy Policy on this page and revise the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us via;

Email: Sales@crossbowshop.com.ca

Phone: +1 (720) 336-8253